Steven Timmons was most recently the Senior Vice President of Human Resources at TIAA-CREF a Fortune 100 company. His responsibilities included overseeing human resources business partnerships for all client facing and sales functions, which is approximately 87% of the company. The areas included under Steve’s scope of responsibility were asset and risk management, pension products, wealth management, institutional sales, educations savings, mutual funds, relationship management, insurance and call center services among other business units.
Steven joined TIAA-CREF in 2005, during which time he successfully led the efforts to change the relationship management model to a sales culture and focus. He managed the design and implementation of the sales incentive compensation plan changing the business development approach for all client facing sale associates. He was also very instrumental in removing business unit barriers improving partnership that led to higher client net promoter scores.
Before joining TIAA-CREF in 2005, Steve was Head of Human Resources for the YMCA of the USA Worldwide Operations. This role focused on the strategic priorities for all international human resources functions. He also worked for Charles Schwab and Company Inc. for several years holding multiple leadership roles with a business partnership focus in both their domestic and international retail enterprises. During his time at Charles Schwab, Steve was responsible for building a human resources support function to support a nationwide financial branch network of 435 retail branch offices. Steve also held senior roles at the Chicago Mercantile Exchange the world largest future exchange in Chicago, IL, and Sargent-Welch Scientific Company in Skokie, IL and AMF the global family entertainment provider.
Steven holds an MBA from Northwestern University in Evanston, IL, and has an undergraduate degree in Marketing and Management from De Paul University in Chicago.